All returns must have an RGA number, (Return Guarantee Authorization) before shipping back to MonkeyNeeds. Please contact us via e-mail for an RGA number. This number will assure proper credit and routing. all returns within 30 days from the original purchase date will be credited back to your credit card via PayPal.
The following items and exceptions will NOT be accepted for return or refund.
- Food items will not be accepted.
- Any item that has been used or is not in its original package will not be accepted.